Return Policy

Items should be returned in its original condition, unopened and unused

and a copy of the proof of purchase, to our Return centre A refund of the price of the item will be issued in the original form of payment used to purchase the item.

Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

We aim to respond to all enquiries within 1-2 Business days.

If you have not received a response, please check your Junk/Spam mail folder.

Please see the steps we will follow below.

Step 1.

BassXtreamreceives the Customer's email and clarifies whether the issue is a Connection issue or a Hardware issue.

Step 2.

For Connection issues the customer will be guided through the connection process by our Team. Almost all such issues will be resolved at this point. If the issue is still unresolved or a Hardware issue, Our team will check the Customer's Proof of Purchase, that the device is in the Warranty period and then proceed to issuing a replacement device, if appropriate.

Step 3.

BassXtream may require the Customer to return the current device prior to the shipment of a replacement device.

Step 4.

Devices found to be faulty will be replaced. Non-faulty devices are returned to customer.

Damaged, Defective or Warranty Products

To return a damaged or defective item, please contact our BassXtream Customer Service Team by e-mail SUPPORT@BASSXTREAM.COM.AU and reference "BassXtream Online Return". Representatives are available to assist you with your return Monday to Friday 9.00AM to 5:00PM AEST (excluding Australian holidays).

Our Customer Service Team will provide you return instructions. Under Australian Consumer Law, if a product is found to be defective or damaged within a reasonable period from date of purchase, you may be entitled to a repair, replacement, refund and/or compensation for a reasonably foreseeable damages and loss.

The BassXtream Service Centre will undertake the repair or replacement of the product where required.

If a defect is found with the product, you will be eligible to a refund of reasonable postage or transportation costs if any have been incurred, customer is responsible to take a tracking no for the packages sent and also proof of costs incurred has been provided.